FAQs

How is The Senior Connection funded?

The Senior Connection contracts with the Montgomery County Department of Health and Human Services’ Division of Aging and Disability and receives a significant portion of its funding by providing the free services required by that contract. Other support comes from foundation grants, contributions from individuals, congregations, community organizations, and local businesses. You may also designate The Senior Connection to receive funding through your contribution to United Way #8246 and Combined Federal Campaign #61134.

Does the Senior Connection duplicate services provided by congregations, government agencies, and other nonprofit organizations?

We are a part of a network of programs that all strive to provide the most services to seniors in the county. Montgomery County Government funds various programs and organizations that offer services to seniors. There are curb-to-curb transportation for seniors and some through the door service through its Metro Access and Paramed Medical Transit programs. The demand for these services is greater than all the service providers together can fulfill. So we are working with many similar service providers to ensure that all seniors have timely access to the services they need.

Why is there no fee for services?

Our program services are provided for free to eligible seniors because we use trained volunteers who contribute their time to help neighbors in need.

Who volunteers with The Senior Connection?

Our volunteers range in age from young adults to retired seniors. Volunteers come from all walks of life and represent a variety of experiences.

How far in advance should I request a service?

To request transportation service, we ask that contact us at least 2-3 weeks prior to your need. Other services have different requirements. Check the program you are interested in to see the restrictions. As a rule, the more time you allow, the better chance you have of being matched with a volunteer. You can never call too early.

I don’t want to take charity, but I do need help. What can I do to support The Senior Connection?

The services delivered through our volunteers are like returns on your investment. The community has benefited from the contributions you have made throughout your lifetime and it is now time for us to give back to you in your time of need. If you want to support us, please tell your friends and neighbors about our services and encourage them to make a donation to the Senior Connection!

What is a volunteer’s risk for liability while serving as a volunteer?

The Senior Connection carries umbrella liability insurance protection for all of our qualified volunteers. This coverage provides protection over and above the coverage of your own automobile and accidental injury policies. Our coverage is in effect whenever a person is volunteering through the Senior Connection. There is no cost to volunteers for this coverage, but certain criteria must be met by the volunteer to qualify.

I already work with a group helping seniors. How can we work with the Senior Connection and take advantage of your training and insurance?

Just contact us! We are constantly adding partner organizations to our network of service providers. Your group gets access to our web-based scheduling system, free training and materials and liability coverage for volunteers who meet our qualifications. Once in the network, your organization has the ability to access volunteers from all of the participating groups and everyone benefits.

How do I find the answer to a question not address in this section?

Our office hours are Monday – Friday, from 10 am to 4 pm, except Federal Holidays.  You may also email us any questions or inquiries to info@seniorconnectionmc.org, or give us a call and leave a message at 301-962-0820. We do our best to respond within 24 hours.